These terms and conditions apply to your participation in the workshops of DLS Design. Please read them carefully before signing up: by signing up, you agree to them.

Article 1 – Definitions
1.1 DLS Design: DLS Design B.V., located in Linschoten at Van Rietlaan 16 (3461 HW), registered in the Commercial Register of the Chamber of Commerce under number 67555888, trading under the name DLS Design.
1.2 Website: the DLS Design website, accessible via www.dlsdesignshop.com and all related subdomains.
1.3 Workshop: any workshop, course, class, or similar activity organized by DLS Design, regardless of whether it takes place at the DLS Design shop, at another location, or online.
1.4 Participant: the natural person or legal entity that registers for and/or participates in a Workshop, regardless of whether they are acting in the exercise of a profession or business.
1.5 Consumer: a Participant who is a natural person and is not acting in the exercise of a profession or business.
1.6 Agreement: any agreement between DLS Design and a Participant regarding participation in a Workshop, of which these Terms and Conditions form an integral part.
1.7 Terms and Conditions: these General Terms and Conditions for Workshops.
1.8 Participant Kit: the materials kit belonging to the relevant Workshop.

Article 2 – Applicability
2.1 These Terms and Conditions apply to every offer from DLS Design regarding a Workshop and to every Agreement resulting from it.
2.2 By registering for a Workshop, the Participant declares that they have read these Terms and Conditions and agree to them.
2.3 Deviations from these Terms and Conditions are only valid if agreed upon in writing between DLS Design and the Participant.
2.4 Should any provision of these Terms and Conditions prove to be void or be annulled, the remaining provisions shall remain in full force and effect. In that case, the parties shall consult to establish a replacement provision that reflects the intent of the original provision as closely as possible.

Article 3 – Offer and formation of the Agreement
3.1 The offer on the Website has been compiled with the greatest possible care. DLS Design cannot guarantee that all information on the Website is fully accurate and up to date at all times. Obvious errors or mistakes in the offer, such as evident printing, typesetting, or programming errors, are not binding on DLS Design.
3.2 A Workshop is subject to a sufficient number of registrations; see article 8.
3.3 After registration, the Participant will receive an (electronic) confirmation by email. The Agreement is only definitively concluded upon receipt of this confirmation. Registrations are processed in the order in which they are received.
3.4 For every Workshop, a limited number of spots are available. Once a Workshop is fully booked, registration closes automatically and signing up via the Website is no longer possible.
3.5If a Workshop is fully booked, the Participant can sign up for the waiting list via email. State 'waiting list [name of workshop/course]' in the subject line of the email and include the Participant's full name and telephone number. If a spot becomes available, DLS Design will contact the next Participant on the waiting list as soon as possible.

Article 4 – Prices and payment
4.1 All stated prices are in euros and include VAT, unless expressly stated otherwise on the Website.
4.2 Payment is made via the method(s) offered by DLS Design during the order process and/or on the Website. DLS Design may change the offered payment methods from time to time.
4.3 The Participant's spot is only definitively reserved after receipt of (full) payment, unless DLS Design indicates otherwise in writing.

Article 5 – Right of withdrawal (for Consumers only)
5.1 This article applies exclusively to Participants who are Consumers.
5.2 Workshops with a fixed date or period. If a specific date or period for the performance of the Workshop has been agreed upon when entering into the Agreement, the Consumer has no right of withdrawal pursuant to Article 6:230p, paragraph e of the Dutch Civil Code. For these Workshops, only the cancellation rules of Article 6 of these Terms and Conditions apply.
5.3 Workshops without a fixed date. If the Agreement concerns a Workshop, course, or credit for which no specific date or period of performance has been set at the time of registration, the Consumer has the legal right to terminate the Agreement without giving any reason for 14 days after the conclusion of the Agreement.
5.4 To exercise the right of withdrawal as referred to in Article 5.3, the Consumer must notify DLS Design of this via an unequivocal statement by email to contact@dlsdesignshop.com within the cooling-off period. DLS Design will confirm receipt of this notification without delay.
5.5 In the event of a valid withdrawal as referred to in Article 5.3, DLS Design will refund the full amount no later than 14 days after the day on which DLS Design was informed of the withdrawal, using the same payment method as the Consumer used, unless otherwise agreed.
5.6 If the Consumer expressly requests that performance of the Workshop begin within the cooling-off period, the Consumer declares that they waive their right of withdrawal once DLS Design has fully performed the Agreement.

Article 6 – Cancellation by the Participant
6.1 Cancellation by the Participant must be done by email to contact@dlsdesignshop.com.
6.2 In the event of cancellation up to 30 days before the start of the Workshop, DLS Design offers the Participant the choice between: (a) rebooking to another Workshop or date free of charge, or (b) a refund of the full amount, minus any costs that DLS Design can demonstrate have already been incurred for the Participant.
6.3 In the event of cancellation from 30 days up to and including 14 days before the start of the Workshop, DLS Design will charge a fee of 25% of the workshop price to cover costs already incurred. In addition, DLS Design offers the possibility to rebook to another Workshop free of charge. If no suitable alternative Workshop can be found, DLS Design will send the Participant Kit after the workshop date; the shipping costs for this will be borne by the Participant. If lunch was included in the booking, the amount paid for it will be refunded.
6.4 In the event of cancellation less than 14 days before the start of the Workshop, no refund will be provided. The Participant will receive the Participant Kit after the workshop date; this can be collected or shipped, with shipping costs to be borne by the Participant.
6.5 If the Participant does not show up for the Workshop without prior cancellation (no-show), no refund will be provided. Upon request by the Participant, DLS Design will send the Participant Kit; the shipping costs will be borne by the Participant.
6.6 The right to participate is transferable to a third party. The Participant must notify DLS Design of this in advance by email, stating the name and contact details of the new participant.
6.7 This cancellation policy does not affect the legal right of withdrawal of Article 5.3, insofar as applicable. If both regulations apply to an Agreement, the regulation most favorable to the Consumer at that time will apply.

Article 7 – Cancellation, modification, or postponement by DLS Design
7.1 DLS Design is entitled to cancel an offered Workshop in the event of insufficient registrations, see article 8. If a Workshop does not take place or is postponed, the Participant will be notified of this no later than seven days before the start.
7.2 DLS Design is entitled to change the date of a Workshop up to two weeks before the start. The Participant will be informed of this by email and given the opportunity to rebook the Workshop free of charge or to cancel with a full refund.
7.3 In the event of illness of the instructor, DLS Design is entitled to replace them with another instructor or to cancel the Workshop. In the event of cancellation, the registration will be rebooked to another date free of charge, or canceled with a full refund of the already paid workshop amount.
7.4 DLS Design is not required to fulfill any obligation towards the Participant if it is prevented from doing so as a result of force majeure. Force majeure includes, in any case: illness of staff or instructors insofar as not resolved within a reasonable period, fire, serious malfunctions at DLS Design or at third parties engaged by them, government measures, and other circumstances that cannot reasonably be attributed to DLS Design.
7.5 If a force majeure situation lasts longer than 30 days, both DLS Design and the Participant have the right to terminate the Agreement. In that case, DLS Design will refund payments already received pro rata to the part of the Agreement that has not yet been performed.

Article 8 – Performance of the Workshop
8.1 A Workshop will take place with at least 6 participants, unless another minimum number is expressly stated for the relevant Workshop. If this minimum number is not met, Article 7.1 applies.

Article 9 – Liability
9.1 Participation in a Workshop is at the Participant's own risk.
9.2 DLS Design is not liable for injury or damage to the Participant's property, nor for any other damage resulting from participation in the Workshop, except insofar as this damage is the direct result of intent or deliberate recklessness on the part of DLS Design.
9.3 During the Workshop, materials may be used that can stain or damage clothing or other property, such as paint and ink. DLS Design is not liable for this. The Participant is advised to take this into account, for example by wearing old clothes or using an apron.
9.4 If the Participant causes damage to DLS Design's property, DLS Design is entitled to charge the resulting cleaning or replacement costs to the Participant, unless this damage cannot be attributed to the Participant.
9.5 Nothing in this article limits the liability of DLS Design for damage resulting from intent or deliberate recklessness on the part of DLS Design, or insofar as liability cannot be excluded or limited by mandatory law.

Article 10 – Workshop material and intellectual property
10.1 All workshop material and associated documentation are and remain the property of DLS Design, unless otherwise agreed in writing, and may not be copied, reproduced, or published.
10.2 Making video or audio recordings of (part of) a Workshop or of the course material is not permitted, unless DLS Design has given express prior permission for this.
10.3 The Participant is not entitled to make the course material, the Workshop, or the training material to which DLS Design’s rights mentioned in this article apply, available to third parties or to give them into use.

Article 11 – Personal data
11.1 DLS Design processes the Participant's personal data in accordance with the General Data Protection Regulation (GDPR) and the privacy statement published on the Website.

Article 12 – Complaints procedure
12.1 If the Participant has a complaint about a Workshop or about other services provided by DLS Design, it can be submitted to DLS Design by telephone, email, or post via the contact details at the bottom of these Terms and Conditions.
12.2 DLS Design will respond to the complaint as soon as possible, and in any case within 3 days of receipt. If no substantive or final response is possible at that time, DLS Design will let the Participant know within that period, indicating the period within which a substantive or final response can be expected.
12.3 If the parties cannot reach an agreement, the Participant can submit the dispute to the competent court, see Article 13.

Article 13 – Final provisions
13.1 Dutch law applies to the Agreement.
13.2 If the Participant is a Consumer residing in another member state of the European Union, the choice of law in Article 13.1 does not affect the protection that this Consumer enjoys on the basis of mandatory provisions of the law of the country where they reside.
13.3Insofar as mandatory law does not provide otherwise, all disputes arising from the Agreement will be submitted to the competent court in the district where DLS Design is established.
13.4In these Terms and Conditions, ‘in writing’ also includes communication by email, provided that the identity of the sender and the integrity of the email are sufficiently established.

14. Contact
14.1 DLS Design B.V., located at Van Rietlaan 16, 3461 HW Linschoten, Chamber of Commerce number 67555888, VAT number NL857075263B01. For questions, you can contact us via our contact page, via contact@dlsdesignshop.com, or by telephone at +31 348 448098.